Regional Training Center – National Capital Region



Enhancing Operational Procedures: A Case Study of TESDA Technology Institutions in NCR through Internal Quality Audit (2023)

In a dedication to transparency and the assessment of the effective application and upkeep of Operational Procedures for TESDA Technology Institutions (TTI) in the National Capital Region (NCR), the TESDA NCR Regional Quality Management Committee (RQMC) sanctioned and scheduled an Internal Quality Audit (IQA) for TTIs in the year 2023. The primary objective of this audit was to verify that TTIs within the region were in compliance with established procedures, maintaining a commitment to high-quality standards.

The RQMC, in collaboration with designated auditors, strategically planned to execute face-to-face verification and validation activities on the operational units of RTC-NCR to conduct the internal quality audit. On November 15, 2023, the IQA for RTC-NCR unfolded, commencing at 09:00 AM with an invocation, followed by an opening message delivered by Lead Auditor Mr. Mark Gervacio from the Regional Office Division of TESDA NCR. Mr. Gervacio introduced the audit team, which included personnel from Pasay-Makati District Training and Assessment Center (PMDTAC) and Muntiparlastapat District Training and Assessment Center. He provided an overview of the 13 Operating Procedures slated for audit and delineated the respective roles of the audit team in the evaluation process. Subsequently, Mr. Gilbert Castro, Center Administrator of RTC-NCR, expressed gratitude to the IQA team and conveyed optimism for a smooth audit process. After these introductory remarks, the IQA team was organized based on the assigned operating procedures for auditing, with support from members of the RTC-NCR team according to their designated focalship.

The audit spanned the entire day, ensuring each team completed the audit of their assigned operating procedures. The Lead Auditor called everyone for the closing of the IQA, during which Opportunities for Improvement (OFI) per process were discussed. The summary of OFIs is presented in the table below:


Enrolment registration Application form – form number not consistent with the OPLog Sheet – not based on the prescribed template in the OP
Issuance of training certificate Training clearance form –, 3 of 3 of the sampled items have no training clearance form; upon checking with other forms, the form number used were not in accordance with the form no. prescribed in the OPRequest form – not implemented by the institution
FEMS work request form – not consistent with the template in the OP
Customer Satisfaction Template report – not consistent form number in the OPF04, F06 – not included in the preparation of reports6.2.8 – submission of reports of RTC to RO instead to DOF02 – no form no. (online feedback form)

In conclusion, it was a successful audit, with only four operating procedures identified for Opportunities for Improvement (OFI), while the remaining seven were deemed Compliant.

Prepared by:


Administrative Officer I


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